Application Support Engineer
Core
Define and enforce measurable reliability objectives for critical application environments, design monitoring solutions, and lead incident response to ensure high availability.
Role type
Senior Application Support Engineer (Site Reliability focus)
Builds
Highly available application platforms and resilient failover/recovery workflows for J.P. Morgan clients
Domain
Financial Services / Cloud Infrastructure & Reliability Engineering
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Incident management, Root cause analysis, Observability (metrics/logs/traces), Automation (Python/Bash), CI/CD, Infrastructure as Code (Terraform), Kubernetes, AWS production operations, Database reliability (PostgreSQL/MySQL/Oracle), Linux networking diagnostics, Security practices, Performance tuning, Disaster recovery
Preferred skills
SLI/SLO management, Release and change management, Cost optimization
Technologies
AWS, Bash, CI/CD, Cloud, HTTP, IAM, Kubernetes, Linux, Load Balancing, MySQL, Oracle, PostgreSQL, Python, SQL, Terraform, JMeter
Responsibilities
Design and implement monitoring and alerting solutions, Lead critical incidents and drive rapid recovery, Develop and automate failover and recovery workflows, Optimize resource usage and infrastructure costs, Maintain day-to-day operational stability through deep troubleshooting, Escalate complex technical issues with actionable guidance