Business Process Lead - O2C
Core
Define, implement, and manage global Order-to-Cash (O2C) processes and Microsoft Dynamics 365 workflows to optimize efficiency and data integrity across ECOM, Wholesale, and Retail operations.
Role type
Senior Business Process Lead (ERP Implementation & Process Optimization)
Builds
Global O2C process standards, D365 configurations, integrations, and performance dashboards for customer setup, order management, billing, and collections.
Domain
Luxury Retail / Finance Operations / ERP Systems
Required skills
Microsoft Dynamics 365 (Finance & Operations), O2C process design, ERP system configuration, cross-functional stakeholder management, change management, KPI development, process documentation
Preferred skills
MBA, Six Sigma, APICS, PMP, global solution deployment experience
Technologies
Microsoft Dynamics 365, ERP systems
Responsibilities
Design and optimize O2C workflows and D365 configurations; lead global process decisions for customer setup, order capture, and billing; drive continuous improvement and change management initiatives; develop and track global O2C KPIs; facilitate workshops and training for regional teams.
Seniority
Senior, hands-on IC with leadership capabilities