CDI - Chef de Projet Senior Expérience Client Cabines & Soin - Parfums Beauté - H/F/X
Core
Define and deploy the strategy for in-store and in-cabin skincare services, optimizing the client journey and service protocols to elevate the luxury experience.
Role type
Senior Project Manager, Client Experience (Skincare & Cabins)
Builds
In-store and in-cabin skincare service offerings, client journey maps, service menus, and professional product briefs.
Domain
Luxury beauty, skincare, hospitality, and retail operations.
Deliverable
product features
Required skills
Strategic vision, business development, client experience design, operational excellence, cross-functional leadership, market analysis, financial performance tracking, product development coordination, project management.
Preferred skills
Experience in spas, wellness, or beauty cabins, knowledge of luxury standards, creative thinking, autonomy.
Technologies
Adobe Suite, Excel, PowerPoint, Word.
Responsibilities
Define the 3-year development plan for new in-cabin skincare services; optimize the client journey from pre-care to post-care; manage the global fleet of cabins and service menus by market; coordinate with Marketing, Retail Education, and Finance teams; track KPIs and performance dashboards; brief and follow up on professional product development needs.
Seniority
Senior, hands-on IC