STAGE – Assistant.e Chef de Projet Expérience Client F/H - Mode - Marché France - Janvier 2027
Core
Managing in-store service operations, customer experience optimization, and digital adoption for Chanel's Fashion retail network in France.
Role type
Intern (Assistant Project Manager)
Builds
Customer experience initiatives and in-store service processes for the Fashion division
Domain
Luxury Fashion Retail
Deliverable
product features
Required skills
Project management, data analysis, digital project adoption, competitive intelligence, Microsoft Office (Excel, PowerPoint)
Preferred skills
Retail experience, English (fluent)
Responsibilities
Monitor in-store service providers and manage related budgets, support customer call center projects, track digital adoption in boutiques, optimize customer waiting times and appointment systems, analyze mystery shopper results and Voice of Client feedback, conduct competitive retail benchmarking