FTC Sales & Service Administrator, Selfridges
Core
Key point of contact for clients ensuring compliance with anti-money laundering, identification, and quota checks while delivering exceptional care and building long-term brand loyalty.
Role type
Sales and Service Administrator
Builds
Seamless and trusted client experience at every stage of the client journey
Domain
Luxury retail (Fashion)
Deliverable
client delivery
Required skills
customer service, product knowledge, compliance adherence, attention to detail, CRM management, transaction processing, quota management, data accuracy
Preferred skills
problem solving, collaborative mindset, calm under pressure, workflow management, system operation understanding
Technologies
Y2, RFID, Adyen portal, CRM
Responsibilities
Ensure Point of Sales are open/closed and float is ready; Engage with clients to handle transactional aspects of sale; Follow POS Compliance Manual and regulatory requirements; Cultivate customer relationships and respond to queries; Perform front of house housekeeping and replenish stationery; Process sales via RFID to ensure accurate stock levels; Manage quota records; Maintain client data accuracy and GDPR compliance; Process Remote Sales (Pay by Link) and administer payments via Adyen; Participate in training and feedback sessions.
Seniority
Individual Contributor
