Digital Solutions Manager, Hong Kong and Macau
Core
Own CHANEL's local digital product portfolio for Hong Kong and Macau, connecting client and advisor needs with product strategy, experience design, and end-to-end delivery across boutique and digital touchpoints.
Role type
Senior Digital Solutions Manager (Product & Delivery)
Builds
Local digital product portfolio and omnichannel experiences for clients and advisors
Domain
Luxury retail, Hong Kong and Macau market
Deliverable
product features
Required skills
Digital product management, product strategy, experience design, solution delivery, stakeholder management, cross-functional leadership, data-driven decision making
Preferred skills
Salesforce, WhatsApp, WeChat/WeCom, omnichannel retail technologies, Figma, Adobe Creative Suite, UX research methods
Technologies
Salesforce, WhatsApp, WeChat, WeCom, Figma, Adobe Creative Suite
Responsibilities
Define and maintain vision, roadmap, and priorities for digital products; Map end-to-end journeys and translate local behaviors into experience strategies; Prioritize initiatives balancing client value, market relevance, and feasibility; Partner with business functions to gather requirements and define user stories; Lead digital initiatives from concept through launch and adoption; Monitor product adoption and continuously improve the roadmap
Seniority
Senior, hands-on IC with strategic ownership