Digital Platform Product Operations Professional (Fixed-term Contractor)
Core
Safeguard day-to-day performance, reliability, and continuous improvement of chanel.com in Korea, acting as a bridge between local business teams, tech, and global stakeholders.
Role type
Digital Platform Product Operations Professional (Fixed-term Contractor)
Builds
chanel.com digital flagship platform for the Korean market
Domain
Luxury retail e-commerce, digital platform operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Incident triage and management, release and change coordination, UAT coordination, campaign readiness management, project management, cross-functional collaboration, operational risk identification, performance monitoring
Preferred skills
Understanding of Korean luxury consumer digital behaviors, knowledge of end-to-end digital ecosystem (front-end, CMS, e-commerce, CRM, OMS, WMS, analytics), ability to translate business needs into functional requirements
Technologies
CMS, e-commerce platforms, CRM, OMS, WMS, analytics tools
Responsibilities
Perform incident triage and manage incident tickets; coordinate UAT activities and release governance; manage end-to-end readiness of campaign pages and content; identify and manage digital enhancement projects; support product roadmap planning and backlog maintenance; monitor performance indicators and consolidate insights
Seniority
Mid-level, hands-on IC
