Boutique Operation Manager
Core
Lead boutique operations to ensure compliance with SOPs, optimize processes, and deliver an industry-leading client and employee experience for CHANEL's Fashion Advisors and staff.
Role type
Boutique Operations Manager
Builds
Boutique operations processes, SOPs, and operational efficiency tools
Domain
Luxury Fashion Retail
Deliverable
product features
Required skills
Retail operations management, SOP development and enforcement, team leadership, inventory management, process optimization, project management, stakeholder collaboration
Preferred skills
Fashion or luxury industry experience, knowledge of omnichannel processes, risk management, sustainability initiatives
Technologies
None stated
Responsibilities
Uphold brand image through rigorous implementation of boutique SOPs covering housekeeping, maintenance, and safety; lead stock teams and support staff to ensure adherence to sales and operational policies; optimize operational efficiency in product flow and inventory management; lead boutique-level projects to improve client and employee experience; manage team development and performance conversations
Seniority
Mid-level, hands-on IC with team management responsibilities