Director Product Operations and Enablement
Core
Lead the Products Operations and Training business plan, strategy, and initiatives to launch new products, features, and services while managing change and client engagement throughout the product life cycle.
Role type
Director, Product Operations and Enablement
Builds
New investment portfolios, features, and services for Canadian individuals and institutions
Domain
Financial services / Investment management
Deliverable
product features
Required skills
Product operations strategy, training program development, knowledge base management, UX research leadership, product adoption analytics, brokerage operations knowledge, change management, team leadership
Preferred skills
User workshop facilitation, client focus group management, agile development, analytics definition, digital offering expertise
Technologies
None explicitly stated
Responsibilities
Lead the development of the product operations departmental business plan and strategy; Collaborate with FCC and Fidelity colleagues to integrate product operations initiatives; Manage risk by identifying and escalating errors or concerns; Implementation and adoption of new products, features, and services; Create training strategy for new product/feature and oversee execution; Define and manage knowledge base content and delivery strategy; Leads and develops UX research function; Represent the Product department in high-value prospect meetings
Seniority
Director, strategic leadership and team management