Manager Product Management Performance Enablement
Core
Lead performance measurement and continuous improvement of non-clinical product portfolios (provider experience, member onboarding, customer service, financial experience) by defining, tracking, and optimizing KPIs to measure impact across commercial and government lines of business.
Role type
Senior Product Management Manager (Performance Enablement)
Builds
Measurement plans, data requirements, dashboards, and AI-powered tools for non-clinical product portfolios
Domain
Healthcare / Health Insurance / Product Management
Deliverable
dashboards & analysis
Required skills
Strategic Thinking, Leadership, Problem Solving, Data Analysis, Stakeholder Management, Quantitative Analysis, Product Performance Mindset, Consulting, Influencing, Team Development
Preferred skills
Data Governance, Operational Analytics, Health Plan Operations, Clinical Solutions, AI Tool Implementation
Technologies
AI agents, Predictive Impact Techniques, Root Cause Analysis, BI Tools, Automated Insight Delivery
Responsibilities
Manage department operations including hiring, coaching, rewards, and performance management; Define and maintain product performance metrics (NPS, onboarding rates, claims friction) aligned with strategic goals; Collaborate with product and analytics teams to build measurement plans and ensure data accuracy; Embed performance insights into product roadmaps and decisions; Implement AI capabilities for predictive impact and automated insights; Partner with data teams to support complex data requests.
Seniority
Senior, Management & Leadership
