Process Owner
Core
Planning, monitoring, and managing internal projects and programs, including process identification, planning, execution, and continuous improvement.
Role type
Process Owner / Program Manager
Builds
Internal projects, programs, and optimized business processes
Domain
Financial services / Regulatory compliance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Project management, process management, policy development, cross-functional collaboration, problem-solving, prioritization
Preferred skills
Salesforce, e-OSCAR, credit dispute experience, knowledge of NCRAs, CFPB, FTC, and consumer credit regulatory environment
Technologies
Salesforce, e-OSCAR
Responsibilities
Work with business, legal, and compliance to support development of policy and procedures; Review and update current policies, procedures, and E2E process documentation; Lead projects to ensure desired objectives are achieved; Identify opportunities to increase productivity and efficiency; Work across channels to ensure consistency across processes
Seniority
Mid-level, hands-on IC
