Senior Member of the Technical Staff - Customer Technical Support
Core
Senior engineer providing advanced technical support, troubleshooting, and training for embedded systems and IoT devices used in defense and national security missions.
Role type
Senior IC embedded systems support engineer
Builds
Secure and resilient embedded systems and IoT devices for U.S. defense and national security customers
Domain
Defense, aerospace, embedded systems, real-time operating systems (RTOS)
Deliverable
client delivery
Required skills
RTOS (embedded Linux), C/C++/RUST/Python, Device Drivers, BSP, Networking (TCP/IP, Routing), Linux/Windows host environments, DevOps (CI/CD, Docker, Kubernetes), multi-core processor architecture (PowerPC, Intel, ARM, RISC-V)
Preferred skills
NFV, OpenStack, DPDK, SDN, virtualization, VOIP, security-enhanced Linux
Technologies
Wind River tools, IDEs, compilers, Git/Gitlab, Debian, CentOS, Core TCP/IP, Multicasting
Responsibilities
Troubleshoot complex multi-layered hardware/software issues in customer environments, duplicate customer setups in labs, mentor Customer Support Engineers, develop technical content for support sites, act as single point of contact for premium customers, provide on-site support and training
Seniority
Senior, hands-on IC with mentorship responsibilities