Quality and customer Manager
Core
Internal representative of customer requirements for quality standards, ensuring compliance with special characteristics and managing corrective actions.
Role type
Quality Department Manager (Customer Representative)
Builds
Quality management systems, product development alignment, manufacturing process controls
Domain
Automotive / Plastics manufacturing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Process ownership, customer representation, corrective and preventive action management, statistical process control (SPC), quality system implementation, product risk management, environmental management system oversight, cross-functional coordination
Preferred skills
None stated
Technologies
None stated
Responsibilities
Identify and manage special characteristics; define quality objectives and ensure related training; lead corrective and preventive actions; support product design and development; manage customer portals; supervise statistical process control; analyze customer complaints; ensure compliance with quality, safety, and environmental standards; act as Product Risk Manager
Seniority
Mid-Senior, hands-on IC
