Technical support engineer
Core
Provide second-line troubleshooting for volume production and third-line support for installation of advanced lithography systems (TWINSCAN), analyzing complex technical disturbances to secure delivery performance.
Role type
Senior IC technical support engineer (factory & field integration)
Builds
High-volume semiconductor lithography systems for the global semiconductor industry
Domain
Semiconductor manufacturing / Lithography / Mechatronics & Optics
Required skills
Troubleshooting complex technical systems, Root cause analysis, Technical project management, Quality improvement methods, System-level problem analysis, Shift-based operational readiness
Preferred skills
Hands-on experience in technical production environments, Knowledge of mechatronics/electrical/optical systems, Ability to travel to customer sites, Proactive ownership mindset
Technologies
TWINSCAN lithography systems, Reticle Stage/Handler, Optical systems, Electrical systems, Flow and temperature control, Dose Control, Projection and Illumination
Responsibilities
Provide second-line troubleshooting support for volume production, Support Quick Response Teams (QRT) in resolving technical disturbances, Analyze complex problems and identify root causes, Take ownership of technical escalations, Monitor quality and timing of problem resolution, Transfer knowledge to increase factory problem-solving capability, Identify opportunities for technical and process improvements
Seniority
Junior to Mid-level, hands-on IC