CS - EUV EXE Customer Support Engineer - Hsinchu
Core
Execute installations, qualification, repair, and maintenance of ASML EUV lithography systems at customer sites, transferring know-how to customers.
Role type
Senior Field Service Engineer (EUV Lithography)
Builds
Operational EUV lithography systems for semiconductor manufacturing
Domain
Semiconductor manufacturing / Extreme Ultraviolet (EUV) Lithography
Deliverable
physical/clinical work
Required skills
Field service engineering, hardware repair, diagnostic analysis, system maintenance, customer training, technical documentation, process optimization, mentoring
Preferred skills
Semiconductor industry experience, knowledge of EUV system modules/sub-modules
Technologies
ASML EUV lithography systems, data analysis tools, spreadsheet software, presentation software
Responsibilities
Analyze and execute repairs and standard service actions independently; gather diagnostic information and decide on problem-solving approaches; handover problems to 2nd line support and document technical reports; arrange parts and tools for scheduled maintenance windows; train customers on equipment use and routine maintenance; signal process improvement opportunities; coach less experienced engineers
Seniority
Senior, hands-on IC