Service Event Planner
Core
Coordinate service-event requirements, material availability, and planning timelines for customers across North America to ensure critical service parts are available when needed.
Role type
Service Event Planner
Builds
Reliable equipment performance and successful maintenance activities
Domain
Semiconductor equipment service and supply chain
Required skills
Service planning, demand planning, forecasting, inventory planning, logistics, field service support, ERP systems (Oracle Demantra), risk analysis, cross-functional collaboration
Preferred skills
Semiconductor equipment experience, complex technical environment support
Technologies
Oracle Demantra, ERP systems
Responsibilities
Create, maintain, and close service events using planning systems; Partner with field service teams to align work scope and delivery dates; Review schedules and material availability to maintain accurate planning dates; Identify parts shortages and communicate priorities to stakeholders; Coordinate material requirements for new products and equipment improvements; Evaluate inventory to reduce waste; Review completed events to identify lessons learned.
Seniority
Mid-level (3+ years for Grade 7, 5+ years for Grade 8)