Regional Technical Support Engineer
Core
Provide higher-level technical analysis and solutions for escalated equipment and performance issues at customer sites for DUV systems.
Role type
Regional Technical Support Engineer (DUV)
Builds
Optimum machine performance criteria in the field
Domain
Semiconductor manufacturing equipment (DUV)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Troubleshooting, remote data analysis, deterministic action planning, escalation management, on-site support, structural solution identification, knowledge sharing, NPI upskilling
Preferred skills
Master's degree in Electronic/Mechanical/Control/Precision Instrument Engineering
Technologies
DUV systems
Responsibilities
Troubleshoot and resolve equipment and performance problems; Analyze data remotely to create action plans; Manage escalations and deliver on-site support; Identify structural solutions to prevent recurrence; Share knowledge and lessons learned; Support local sites during New Product Introduction (NPI)
Seniority
Mid-level, hands-on IC