Principal UX Expert
Core
Principal UX Expert driving deep customer insight, persona strategy, and product judgment for AI-native finance software, partnering with Product and Design to validate problems and challenge assumptions before design.
Role type
Senior individual-contributor UX Expert (Strategy & Insight)
Builds
AI-native finance software (accounts payable, procurement, reimbursement)
Domain
B2B SaaS / Financial Operations / AI
Deliverable
production ML models
Required skills
User research, persona strategy, product judgment, systems thinking, growth experimentation, AI tool configuration, stakeholder coaching
Preferred skills
Finance domain expertise (AP, procurement, ERP), Product-Led Growth experience, wireframing/prototyping
Technologies
FullStory, ChatGPT Enterprise, AI agents/skills/guardrails
Responsibilities
Run ongoing user research to build first-hand understanding of users and buyers; Partner with Product Managers to validate target persona and problem; Build and maintain persona libraries and operationalize them through AI-powered UX evaluation tools; Create or contribute to wireframes and prototypes for concept testing; Partner with Product Marketing on copy and messaging; Partner on Product-Led Growth and Sales experiments.
Seniority
Principal, hands-on IC
