Agent(e)- centre de contacts (bilingue)
Core
Bilingual customer service and sales advisor guiding members to choose appropriate financial and insurance solutions via phone.
Role type
Customer service representative (sales & advisory)
Builds
Member retention and product sales for CAA-Québec
Domain
Insurance and financial services
Deliverable
client delivery
Required skills
active listening, needs analysis, sales persuasion, objection handling, bilingual communication, stress management, computer literacy
Preferred skills
none stated
Technologies
none stated
Responsibilities
answer member calls, identify needs, propose tailored solutions, handle objections, document follow-ups, promote products and services
Seniority
Entry-level to Junior, individual contributor
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