Technical Account Manager
Core
Post-sales technical advisor for cybersecurity customers, managing onboarding, implementation, and complex troubleshooting of AI-native security analytics platforms.
Role type
Senior Technical Account Manager (Cybersecurity)
Builds
AI-native security analytics platform for SecOps and SOC teams
Domain
Cybersecurity / Security Operations / Cloud Infrastructure
Deliverable
production ML models
Required skills
SIEM platforms (Splunk, Elastic/ELK, Microsoft Sentinel), Cloud infrastructure (AWS, Azure, GCP), Infrastructure-as-Code (Terraform), Python/Bash scripting, Distributed systems troubleshooting, Incident investigation, Threat hunting
Preferred skills
SOC background, Security Engineering, Incident Response, Threat Hunting, KQL (Kusto Query Language)
Responsibilities
Own post-sales technical relationship and act as primary trusted advisor; Lead onboarding, data indexing, detection tuning, and environment configuration; Diagnose and resolve complex issues across log pipelines and cloud integrations; Partner with customer security teams during investigations; Conduct technical health checks and business reviews; Collaborate with R&D to translate field feedback into product improvements; Travel to customer sites for key engagements (~25% of time).
Seniority
Senior, hands-on IC
