Customer Business Analyst
Core
Customer-facing business analyst combining data analysis, business strategy, and direct customer interaction to improve revenue and profitability.
Role type
Senior IC business analyst (revenue management & pricing)
Builds
Data-driven pricing strategies, forecasts, and scenario analyses for customers
Domain
Finance / Revenue Management / Commercial Strategy
Required skills
Financial analysis, forecasting, variance analysis, Excel (advanced formulas, pivot tables), AI tool usage (Claude/ChatGPT), customer relationship management, strategic presentation
Preferred skills
Customer success, account management, dynamic pricing, revenue optimization, SaaS platforms
Technologies
Excel, Claude, ChatGPT
Responsibilities
Own customer relationships and align on business objectives; Analyze demand, sales pace, revenue, and profitability to identify pricing opportunities; Build forecasts and scenario analyses for pricing decisions; Develop pricing strategies and translate insights into action plans; Lead customer meetings and business reviews; Drive implementation and platform adoption; Track results against forecasts and refine strategies
Seniority
Mid-level, hands-on IC
