Operations Engineer
Core
Build and maintain the reliability of infrastructure engineering tooling estate including observability platforms, IaC, CI/CD pipelines, ITSM platforms, and AI-augmented operations tooling in a regulated financial services environment.
Role type
Senior Site Reliability Engineer (Tools & Platforms)
Builds
Automated remediation workflows, SLI/SLO definitions, GitOps pipelines, and AI-augmented operations tooling for internal developer platforms.
Domain
Financial Services / Platform Engineering & AI Operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Splunk Enterprise Architecture, OpenTelemetry, Terraform, Python, Incident Management, Capacity Planning, LLMOps, RAG Platform Reliability, Vector Databases, CI/CD Pipelines, Secret Management
Preferred skills
Chaos Engineering, eBPF-based observability, Model Serving Infrastructure, Financial Services Domain Experience
Technologies
Splunk, OpenTelemetry, ELK, Terraform, Ansible, GitHub Actions, ArgoCD, HashiCorp Vault, ServiceNow, Backstage, LangChain, LlamaIndex, CrewAI, Pinecone, Weaviate, ChromaDB, AWS, GCP
Responsibilities
Define and maintain SLIs/SLOs for observability and AI tooling pipelines; Engineer auto-remediation for common platform failures; Implement and govern OpenTelemetry instrumentation standards; Drive observability-as-code adoption via GitOps; Perform capacity planning and performance analysis for observability platforms; Lead blameless post-mortems for platform and AI tooling failures; Monitor model API health and prompt execution success rates for LLMOps; Ensure RAG knowledge base availability and retrieval latency SLOs.
Seniority
Senior, hands-on IC
