Application Support Engineer
Core
Act as software detectives to identify and solve issues within multiple components of critical business systems, focusing on automating operational toils and reducing technical debt in a multi-cloud environment.
Role type
Senior Site Reliability Engineer (SRE) with enterprise architect mindset
Builds
Automated operational workflows, observability frameworks, and cloud-native infrastructure across Data Center and public cloud platforms
Domain
Enterprise IT Operations, Multi-cloud Infrastructure (AWS/Azure), DevOps
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Site Reliability Engineering, Infrastructure as Code (IaC), Cloud automation, Container management (Docker), CI/CD pipeline design, Lateral and Logical Troubleshooting, Observability framework design, Compliance management
Preferred skills
SPLUNK DEV, Enterprise monitoring tools, Project management principles, Team leadership
Technologies
AWS, Azure, Python, PowerShell, Ansible, Jenkins, Terraform, Git, JSON, Puppet, ARM templates, Docker, Splunk
Responsibilities
Troubleshoot and resolve issues in critical business systems; Automate operational toils and reduce technical debt; Design and maintain observability frameworks; Manage critical events via Command Center; Coordinate with vendors and external partners; Generate reports and dashboards for performance monitoring; Support compliance requirements
Seniority
Senior, hands-on IC with leadership capabilities
