Application Support Engineer
Core
Act as software detectives to identify and solve issues within multiple components of critical business systems, ensuring smooth application functioning.
Role type
Application Support Engineer (Epic Systems)
Builds
System configuration, testing, administration, and maintenance for critical business applications.
Domain
Healthcare IT / Epic Systems
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Epic Systems expertise, troubleshooting application issues, system configuration, testing, administration, error queue monitoring, batch job management, system patching, upgrade cutover support, audit compliance, security compliance
Preferred skills
Certified in Epic modules HB/HB Claims
Technologies
Epic Systems
Responsibilities
Provide primary support for designated application/module; handle advanced issues, complex system configuration, testing, and administration; respond to system issues and requests; conduct investigations and deliver solutions; manage Service/Change/New Build requests; perform system monitoring (error queues, alerts, batch jobs); support system patching, maintenance, and upgrades; ensure compliance with audit and security requirements.
Seniority
Mid-Senior, hands-on IC