Application Support Engineer
Core
Act as software detectives to identify and solve issues within multiple components of critical business systems, ensuring smooth application functioning.
Role type
Application Support Engineer
Builds
Maintains efficiency and reliability of critical business systems
Domain
Healthcare IT (Epic Systems)
Deliverable
client delivery
Required skills
Epic Systems expertise, troubleshooting application issues, system configuration, testing, administration, system monitoring, patch management, upgrade cutover support, audit and security compliance
Preferred skills
Certified in Cadence + Prelude
Technologies
Epic Systems, Cadence, Prelude
Responsibilities
Provide primary support for designated application/module; handle advanced issues, complex system configuration, testing, and administration; respond to system issues and requests; conduct investigation and deliver solutions; handle Service/Change/New Build requests; perform system monitoring (error queues, alerts, batch jobs); support regular patching, maintenance, and verification; support planned system upgrades and post-cutover stabilization; comply with audit, security, and compliance requirements.
Seniority
Mid-Senior level (5+ years experience)