Application Support Engineer
Core
Act as software detectives to identify and solve issues within multiple components of critical business systems, ensuring smooth application functioning.
Role type
Senior Application Support Engineer (Epic Systems)
Builds
Maintains efficiency and reliability of Epic business systems
Domain
Healthcare IT / Epic Systems
Deliverable
client delivery
Required skills
Epic Systems expertise, troubleshooting application issues, system configuration, testing, administration, error queue monitoring, batch job execution, system patching, upgrade cutover, audit compliance
Preferred skills
Certified in Willow Inpatient, Certified in Willow Ambulatory
Technologies
Epic Systems, Willow Inpatient, Willow Ambulatory
Responsibilities
Provide primary support for designated application/module; handle advanced issues, system configuration, testing, and administration; respond to system issues and requests; conduct investigations and deliver fixes; manage Service/Change/New Build requests; perform system monitoring (error queues, alerts, batch jobs); support system patching, maintenance, and upgrades; ensure compliance with audit and security requirements.
Seniority
Senior, hands-on IC