Tier 3 Integration & Support
Core
Highest escalation level engineer for complex technical issues, system integration, and operational workflows for autonomous drone systems.
Role type
Senior IC Tier 3 Integration & Support Engineer
Builds
Reliable autonomous drone services for industrial, security, and critical infrastructure applications
Domain
Robotics / Autonomous Systems / Defense
Required skills
Advanced troubleshooting, Root cause analysis, System integration, Networking (TCP/IP, VPN, firewalls, routing, wireless), Linux CLI, API integration, Log/telemetry analysis, Physical system handling
Preferred skills
UAV/robotics/defense experience, Cloud infrastructure, Remote monitoring, Scripting/automation (Python, Bash), Global deployment support
Technologies
Linux, Python, Bash, TCP/IP, VPN, APIs, Telemetry systems
Responsibilities
Serve as Tier 3 escalation point for complex technical and operational issues, Investigate and resolve advanced software, hardware, networking and integration problems, Perform root cause analysis (RCA) and lead issue resolution processes, Support mission-critical operational incidents and system recovery activities, Support integration of systems with customer environments and third-party platforms, Develop troubleshooting procedures, operational playbooks and technical documentation
Seniority
Senior, hands-on IC (via careerplan.io/jobs/AA-005-81-667-tier-3-integration-support-at-airobotics)
