Referrals & Case Support Officer
Core
Coordinate referrals, intake processes, and placement matching for children and young people in Out of Home Care, providing administrative and casework support to ensure safe and appropriate care arrangements.
Role type
Case Support Officer (Out of Home Care)
Builds
Safe and appropriate care placements and support services for children, young people, and families
Domain
Child protection / Out of Home Care / Social Services
Deliverable
physical/clinical work
Required skills
Referral coordination, intake processing, placement matching, administrative support, casework support, client record maintenance, stakeholder relationship building, trauma-informed practice, knowledge of child protection legislation
Preferred skills
Aboriginal culture knowledge, Out of Home Care experience, foster care experience, child protection experience
Technologies
N/A
Responsibilities
Coordinate referrals and intake processes; Arrange appointments and prepare documentation; Assist with placement transitions and family time arrangements; Maintain accurate and confidential client information; Support audits and reporting activities; Safeguard child wellbeing and respond to concerns
Seniority
Junior to Mid-level, hands-on IC