General Manager – Operations
Core
Provide strategic and operational leadership across an assigned regional and service portfolio in aged care, home care, and healthcare, ensuring safe, high-quality, and commercially sustainable service delivery.
Role type
Senior General Manager – Operations (Aged Care & Home Care)
Builds
Operational performance, workforce capability, and business growth for a multi-entity organization
Domain
Aged Care, Home Care, Healthcare, NDIS, Community Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic and operational leadership, multi-site operations management, budget and financial performance management, business transformation, organizational change management, senior team development, commercial acumen, regulatory compliance, data-driven decision-making
Preferred skills
Experience in complex regulated service environments, stakeholder influence, problem-solving
Technologies
None stated
Responsibilities
Provide strategic and operational leadership across an assigned regional and service portfolio; Lead, develop and support Operations Managers and their leadership teams; Drive performance against operational, customer, workforce, quality and financial KPIs; Maintain accountability for budgets, financial performance and sustainable growth; Improve workforce productivity, utilisation, capacity and service efficiency; Identify and implement opportunities to improve service delivery, margins and operational performance; Lead strategic projects, transformation programs and operational change from scope through to execution; Strengthen operating models, systems, processes and accountability frameworks; Ensure services are delivered safely and in accordance with regulatory, funding and contractual requirements; Monitor customer experience and service outcomes, using data to drive continuous improvement; Build strong relationships with customers, government stakeholders, community partners and sector networks; Work closely with Finance, HR, Workforce, Compliance to deliver organisation-wide outcomes; Develop high-performing leadership teams and embed a culture of accountability, ownership and continuous improvement; Provide regular operational reporting, insights and recommendations to the executive leadership team
Seniority
Senior, hands-on IC with executive influence
