Deployment and Support Engineer (Japan)
Core
Lead technical implementation, ongoing usage, and system maintenance for Skydio's cloud-connected drone and dock systems across the Japanese customer base.
Role type
Senior Deployment and Support Engineer (Hardware/Network/Cloud)
Builds
Cloud-connected drone and dock systems for enterprise and government customers in Japan
Domain
Autonomous drones, aerial mobility, enterprise IoT, cloud networking
Deliverable
production ML models | product features | infrastructure
Required skills
IP networking (WiFi, cellular, IPsec), Linux troubleshooting, hardware installation/configuration, log analysis, incident management, project management, bilingual communication (Japanese/English), drone regulatory compliance
Preferred skills
REST API integration, Bash/Python scripting, IoT streaming (WebRTC), photogrammetry/surveying, RMA workflows, channel partner management
Technologies
Linux, IP suite, cellular modems, WiFi mesh, WebRTC, REST APIs
Responsibilities
Install, configure, and validate cloud-connected drone and dock systems in customer environments; troubleshoot networking, flight, and media streaming issues; manage enterprise deployment projects; act as technical bridge between Japanese customers and US engineering teams; quantify product feedback to influence roadmaps.
Seniority
Senior, hands-on IC with strategic account management
