National Operations Centre Operator - Melbourne (Casual)
Core
Coordinate people, incidents, and services in real-time from a National Operations Centre, acting as a central point of contact for operational updates and urgent matters across Australia.
Role type
National Operations Centre Operator (Control Room)
Builds
Operational support for security, commercial cleaning, hospitality, food manufacturing, and health & aged care services.
Domain
Security services and facilities management
Deliverable
client delivery
Required skills
Incident management, real-time decision making, multi-priority coordination, accurate data entry, procedure adherence, calm under pressure
Preferred skills
Experience in high-volume call-centre environments, familiarity with monitoring and ticketing systems
Technologies
Microsoft Office, monitoring systems, ticketing systems
Responsibilities
Manage calls from clients and operational teams; monitor activity across client sites; log, prioritize, and coordinate tasks and incidents; coordinate staff dispatch; prepare operational reports; escalate critical incidents.
Seniority
Individual Contributor, operational support
