Business Analyst
Core
Support a major operational transformation program by mapping current-state processes, gathering requirements, and identifying improvement opportunities.
Role type
Business Analyst (Transformation & Process Improvement)
Builds
Operational transformation and process improvement initiatives
Domain
Operational, logistics, service delivery, or field-based businesses
Deliverable
dashboards & analysis
Required skills
Process mapping, requirements gathering, stakeholder engagement, workshop facilitation, analytical problem-solving, ability to work in ambiguous environments
Preferred skills
Experience in operational/logistics/service delivery/field-based businesses
Responsibilities
Run workshops with business stakeholders, map current-state business processes and workflows, gather and document business requirements, analyse operational processes and dependencies, support transformation delivery activities
Seniority
Experienced IC