Level 2 MSP Support Engineer - Managed IT, Cybersecurity, Cloud and AI
Core
Level 2 Support Engineer providing escalated technical support, troubleshooting, and client resolution for enterprise IT, cloud, and security environments.
Role type
Level 2 IT Support Engineer (MSP)
Builds
IT support services, cloud environments, and security configurations for enterprise clients
Domain
Managed Service Provider (MSP), Enterprise IT, Cybersecurity
Deliverable
client delivery
Required skills
Microsoft 365 administration, Entra ID/Azure AD management, Windows Server administration, Linux Server support, networking fundamentals, endpoint security, cloud infrastructure support, troubleshooting, problem-solving
Preferred skills
ACSC Essential Eight knowledge, experience with enterprise security tooling, mentoring junior engineers
Technologies
Microsoft 365, Entra ID, Azure AD, Windows Server, Linux Server, Azure, Networking tools, Endpoint security tools, Cyber security tooling
Responsibilities
Taking ownership of escalated technical issues from start to finish, Troubleshooting Microsoft 365 and cloud environments, Supporting Windows and Linux Server environments, Troubleshooting networking and connectivity issues, Working across endpoint security and security tooling, Supporting cloud infrastructure, Mentoring and providing guidance to Level 1 engineers
Seniority
Mid-level, hands-on IC
