Content Moderation Specialist
Core
Escalate and investigate algorithm-flagged moderation cases to ensure platform safety and support customers with disabilities and older Australians.
Role type
Content Moderation Specialist (Customer Safeguarding)
Builds
Safe and supported community for Mable's platform users
Domain
Healthtech / Disability support / Elderly care
Deliverable
client delivery
Required skills
Conflict resolution, high-volume case handling, process adherence, written documentation, phone communication, algorithm assessment, trend analysis
Preferred skills
Salesforce experience, process improvement, stakeholder communication
Responsibilities
Serve as escalation point for offshore-reviewed moderation cases, assess and investigate flagged issues, issue interventions to platform users, resolve complex high-risk cases, communicate with users regarding interventions, manage case processes per policy, report on trends and anomalies, identify process improvement opportunities
Seniority
Individual Contributor, operational level
