Infrastructure Engineer
Core
Monitor and maintain incident response activities across internal and client IT environments, ensuring systems remain reliable, secure, and optimized.
Role type
Infrastructure Engineer (Managed Services)
Builds
Maintains health and stability of internal and customer IT environments
Domain
IT Infrastructure / Managed Services
Deliverable
infrastructure
Required skills
Microsoft Server (2012–2019), Exchange, Microsoft 365, Azure, AWS, virtualization (Hyper-V, VMware), networking (Unifi, Cisco, Aruba, Fortinet), SAN technologies, backup solutions (Veeam), MSP tools (ConnectWise, N-Central), scripting (PowerShell, VBS), remote desktop technologies (Citrix, RDS)
Preferred skills
Previous experience in a Managed Services Provider (MSP) environment
Technologies
Microsoft 365, Azure, AWS, Hyper-V, VMware, Unifi, Cisco, Aruba, Fortinet, Veeam, ConnectWise, N-Central, Citrix, RDS
Responsibilities
Perform daily NOC operations including monitoring, alert response, and incident resolution; Provide expert technical support and act as an escalation point; Coordinate after-hours incident escalations and scheduled maintenance; Execute capacity planning, resource allocation, and documentation; Assist with project scoping, implementation, change management, and patching; Ensure compliance with internal standards, SLAs, and best-practice procedures
Seniority
Mid-level, hands-on IC
