AI Customer Success Engineer
Core
Bridge the gap between business users and AI technology by embedding with stakeholders to understand workflows, build no-code/low-code AI agents and automations, and drive adoption of AI tooling.
Role type
Senior IC AI Customer Success Engineer
Builds
No-code/low-code AI agents, automations, and workflows for business users
Domain
Digital manufacturing and enterprise AI enablement
Deliverable
product features
Required skills
No-code/low-code AI platform development, LLM-based agent creation, prompt engineering, requirements elicitation, stakeholder management, use case analysis, change management, enterprise system integration knowledge
Preferred skills
Agile/Scrum methodology, manufacturing or engineering services background, AWS services familiarity, AI governance frameworks
Technologies
LLM-based assistants, agent frameworks, no-code/low-code platforms, APIs, SaaS architectures
Responsibilities
Sit with business users to understand workflows and use cases for AI tooling; create and configure agents, apps, and automations; analyze user feedback and surface capability gaps; develop onboarding materials and guide users through adoption; derive requirements for platform setup based on user needs; oversee support channels and manage feedback loops; support requirements analysis for custom AI use cases; conduct demos and feedback calls with business users.
Seniority
Mid-Senior, hands-on IC