Customer Service Officer
Core
Frontline banking role handling everyday customer transactions, account openings, and financial product support in branch and over the phone.
Role type
Customer Service Officer (Frontline Banking)
Builds
Everyday banking transactions, new accounts, term deposits, and customer relationships
Domain
Financial Services / Retail Banking
Deliverable
product features
Required skills
Cash handling, customer relationship management, regulatory compliance awareness, system adaptability, numerical confidence
Preferred skills
Retail or hospitality experience, ASIC Tier II Accreditation
Responsibilities
Process deposits, withdrawals, transfers, and card enquiries; Open new accounts and manage customer details; Assist with term deposits and insurance products; Connect customers with specialist lending teams; Maintain branch operations
Seniority
Entry-level / Junior IC
