Customer Care Representative – Barossa Veterinary Service
Core
First point of contact for clients, managing appointments, enquiries, and follow-ups to ensure pets receive the best care.
Role type
Customer Care Representative
Builds
Client experience and operational workflows for a veterinary service
Domain
Veterinary services
Deliverable
client delivery
Required skills
appointment scheduling, insurance claims processing, prescription handling, client communication, phone management, waiting room maintenance
Responsibilities
Managing phone lines and welcoming clients, maintaining waiting room and merchandise displays, assisting with patient follow-ups, providing administrative support for bookings and orders, contributing to system and workflow improvements
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