Customer Experience Team Member
Core
Deliver end-to-end customer service across retail and online channels, managing returns, escalations, and process improvements for a youth fashion retailer.
Role type
Customer Experience Team Member (Retail & eCommerce)
Builds
Customer service interactions, return/refund resolutions, and streamlined service processes
Domain
Youth fashion retail and eCommerce
Deliverable
client delivery
Required skills
Customer service, returns management, fraud management, process improvement, system usage, problem-solving
Responsibilities
Deliver exceptional customer service across multiple channels, manage returns and refunds, assist retail teams with escalations, maintain accurate customer records, uphold security and fraud processes, collaborate with digital teams to improve visibility, identify process automation opportunities
Seniority
Individual Contributor, entry to mid-level