Global Escalations Specialist
Core
Investigate and resolve complex member escalations, safety issues, and app functionality bugs across multiple dating platforms while enforcing Community Guidelines and Terms of Service.
Role type
Senior IC global operations specialist (trust & safety)
Builds
Dating app platforms (Tinder, Hinge, Match, etc.)
Domain
Dating / Trust & Safety
Deliverable
client delivery
Required skills
complex case investigation, bug triage, policy enforcement, cross-functional coordination, process improvement, high-pressure issue management, sensitive content handling, analytical judgment, critical thinking
Preferred skills
Zendesk familiarity, tech savviness, multitasking in fast-paced environments, time management, detail orientation
Responsibilities
Investigate and troubleshoot sensitive escalations spanning trust & safety and member support; Investigate bug and app functionality reports and collaborate with Engineering; Collect user feedback on new product and feature rollouts; Address sensitive content issues (graphic content, hate speech, etc.); Communicate and coordinate with cross-functional partners (Trust & Safety, Engineering, Legal, etc.); Contribute to organizational projects and drive process improvements.
Seniority
Mid-level, hands-on IC
