Consumer Liaison Officer
Hybrid
Core
Provide administrative and customer service support to teams and programs, acting as a liaison between clients, program teams, and vendors.
Role type
Consumer Liaison Officer
Builds
Client service delivery and administrative processes
Domain
Human services
Deliverable
dashboards & analysis
Required skills
Customer service, Administrative support, Telephone query management, Online query management, Multitasking, Prioritization
Responsibilities
Answer incoming phone calls and client queries, Action changes to service delivery times and support worker changes, Coordinate between clients, program teams, and vendors, Perform general administrative tasks