Technical Support Representative - Commercial Military
Core
Provide technical support for military, government, commercial, and light show drone customers, covering build kits, Ready-to-Fly systems, setup, configuration, troubleshooting, and repair.
Role type
Technical Support Representative (Drone Systems)
Builds
Drone systems (motors, ESCs, flight controllers, video systems, radios, batteries, frames) and related firmware/software tools
Domain
Defense/Military, Commercial, and Light Show Drone Industry
Deliverable
client delivery
Required skills
Drone system troubleshooting, hardware repair, firmware configuration, military terminology knowledge, CRM proficiency, soldering, small-electronics repair
Preferred skills
UAS industry experience, military service background, ERP/Help Desk system experience, Betaflight/ArduPilot familiarity
Technologies
Betaflight, ArduPilot, Microsoft Office suite, CRM systems
Responsibilities
Diagnose hardware/software/firmware issues and guide repairs, assist with build kit assembly and RTF system setup, process support cases and RMAs, escalate complex issues to engineering, capture field data for product improvement, contribute to knowledge base articles, assist with inventory verification and customer pickups
Seniority
Mid-level, hands-on IC