Product Engineer - IL
Core
Lead the strategic migration of customers from a Kubernetes management platform to a next-generation agent-centric platform for AI SRE and operations.
Role type
Senior Product Engineer (Customer Success & Migration)
Builds
Production-grade internal agents and orchestration workflows for enterprise customers
Domain
Cloud-native infrastructure, Kubernetes, AI/LLM operations
Deliverable
production ML models
Required skills
Kubernetes, cloud-native platforms, technical migrations, customer-facing technical leadership, cross-functional project management, AI/agent operational frameworks
Preferred skills
Solutions Architect experience, internal agent creation expertise, organizational change management
Technologies
Kubernetes, containerization, cloud-native architectures
Responsibilities
Lead end-to-end customer migration from legacy to new agent platform; Drive product-led adoption and guide customers in building/managing agents; Measure and deliver key success metrics for platform adoption; Act as the voice of the customer to translate feedback into product updates; Partner with Product, Engineering, and Sales to align rollout strategy; Execute hands-on technical onboarding and troubleshooting for complex customer environments.
