Sales Consultant
Core
Deliver advanced customer care and consultative sales for memorial products (plaques, graves, mausoleum crypts) to families and funeral directors.
Role type
Senior IC Sales Consultant (Funeral Services)
Builds
Memorial product sales and customer service interactions
Domain
Funeral services / Cemetery management
Deliverable
client delivery
Required skills
consultative sales, complex enquiry management, empathy in sensitive conversations, CRM/ERP data management, documentation accuracy, stakeholder relationship building
Preferred skills
experience in consultative sales or complex customer service, independent judgement, multi-priority management, Microsoft Office proficiency
Technologies
CRM systems, ERP systems, Microsoft Office
Responsibilities
Provide expert advice on memorial options; guide customers through the full sales journey; manage complex customer enquiries independently; prepare accurate documentation (quotes, invoices, deeds); maintain precise CRM and ERP records; build trusted relationships with families and funeral directors.
Seniority
Mid-level, hands-on IC