Senior Customer Service Representative
Core
Greet customers via phone, digital media, and walk-in; process transactions and orders using an ERP system; understand customer needs and provide product recommendations.
Role type
Customer Service Representative
Builds
Metal roofing and building products for the construction industry
Domain
Construction / Roofing
Deliverable
product features
Required skills
ERP system proficiency, order processing, quotation preparation, customer needs analysis, product recommendation, software and hardware testing
Preferred skills
Construction/roofing industry knowledge
Responsibilities
Greeting and welcoming customers, processing transactions, preparing quotations, software and hardware testing
Seniority
Individual Contributor
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