Senior IT Product Owner
Core
Own the end-to-end lifecycle of the Customer Care Application, a platform empowering call center agents across BOOST and DISHTV to resolve customer issues efficiently.
Role type
Senior IT Product Owner
Builds
Customer Care Application (internal platform for call center agents)
Domain
Telecommunications / Customer Support
Deliverable
product features
Required skills
Requirement elicitation, Agile backlog management, Release management, Technical user story writing, Stakeholder management
Preferred skills
Strategic thinking, Conflict resolution
Technologies
JIRA, ServiceNow
Responsibilities
Conduct requirement gathering and elicitation from stakeholders; Translate business goals into actionable technical user stories; Manage and prioritize the product backlog; Collaborate with engineering on implementation approaches; Lead release management and product launches
Seniority
Senior, hands-on IC
