Customer Banking Specialist - Expression Of Interest CBD & Inner Sydney
Core
Frontline branch banking role serving personal and small business customers with account management, credit applications, and financial advice.
Role type
Customer Banking Specialist (Retail Banking)
Builds
Seamless banking experience for 10M+ customers via in-branch services
Domain
Retail Banking / Financial Services
Deliverable
client delivery
Required skills
Customer service, financial product knowledge, communication, problem-solving, integrity, adaptability to busy retail environments
Preferred skills
Mandarin/Chinese language skills, experience in financial services, retail, or hospitality
Responsibilities
Conduct in-depth customer conversations regarding Home Loans, Business Banking, and Financial Advice; Support account maintenance and process credit applications; Complete Financial Health Checks; Educate customers on in-branch and digital banking technologies; Solve customer problems while adhering to risk-adverse processes
