Software Engineer II - DevOps
Core
Design, maintain, and scale secure cloud infrastructure and CI/CD pipelines for Helpshift's production workloads and internal engineering teams.
Role type
Senior DevOps Engineer (Infrastructure & Security)
Builds
Production services, CI/CD pipelines, and cloud infrastructure (AWS/GCP/Heroku)
Domain
Cloud Infrastructure, DevSecOps, NoSQL/RDBMS, Big Data
Deliverable
infrastructure
Required skills
UNIX/Linux administration, networking protocols, IAM principles, containerization (Docker, Kubernetes), Infrastructure as Code (Ansible, Puppet, Terraform), cloud platforms (AWS, GCP, Heroku), NoSQL/RDBMS management, queuing systems (Kafka, RabbitMQ), scripting (Python, Shell, Perl), security assessment and vulnerability scanning, incident response, capacity planning, log analysis
Preferred skills
mentoring junior team members, cost-effective solution design, fault-tolerant architecture design
Technologies
ScyllaDB, Elasticsearch, Kafka, MongoDB, Redis, Docker, Kubernetes, Ansible, Puppet, Terraform, AWS, Google Cloud Platform, Heroku, Hadoop, RabbitMQ, Python, Shell, Perl, Ubuntu
Responsibilities
Design and maintain secure CI/CD pipelines; own production services and ensure monitoring coverage; build zero-downtime upgrade processes for core infrastructure; collaborate on integrating security practices into SDLC; conduct security assessments and penetration testing; develop and maintain IaC templates; monitor and respond to production incidents; mentor junior team members
Seniority
Senior, hands-on IC
