Customer & Stakeholder Advisor
Core
Frontline advisor managing community and stakeholder relationships, handling notifications, consultations, and reputation for transport infrastructure projects in Sydney.
Role type
Customer & Stakeholder Advisor
Builds
Community engagement plans, public collateral, and consultation records for the Harbour Zone.
Domain
Transport infrastructure / Construction / Community Relations
Deliverable
dashboards & analysis
Required skills
Community relations, stakeholder engagement, public consultation, door-knocking, drafting engagement plans, public collateral writing, data recording, customer service, research support, reporting, call center management
Preferred skills
Public Relations, Marketing, Communication, Journalism, IAP2 certification, construction/engineering sector exposure
Technologies
Consultation Manager, digital channels, 1800 community line
Responsibilities
Act as first point of contact for community and stakeholders regarding planned works; run community and stakeholder consultations; conduct door-knocks and meetings with residents; distribute collateral via traditional and digital channels; coordinate with Fault Management Centre and Councils on vegetation, graffiti, and road maintenance; draft community engagement plans and public collateral; update Consultation Manager records; provide information for ministerial briefings and media responses; support research and survey programs; manage weekly reporting requirements; manage the 1800 community line and inbox; provide high-level customer service.
Seniority
Individual Contributor
