Technical Support Engineer
Core
Troubleshoot customer-reported incidents and break-fix issues for an AI-powered identity platform, providing technical analysis and root cause resolution.
Role type
Technical Support Engineer (Identity & Access Management)
Builds
Identity governance and access management (IGA) solutions for enterprise customers
Domain
Cybersecurity, Identity and Access Management (IAM), Cloud
Deliverable
client delivery
Required skills
Identity and Access Management (IAM) domain expertise, IAM tool configuration (Saviynt, Sailpoint, OIM, ISIM), REST/SOAP web services integration, SQL database operations, Scripting (Shell, Javascript, Python, Groovy), Linux/Unix/Windows OS familiarity, SSO provider integration
Preferred skills
Experience with global customers, Cloud infrastructure
Technologies
Saviynt, Sailpoint, OIM, ISIM, Postman, Linux, Unix, Windows, SQL, Python, Groovy, Shell, Java
Responsibilities
Communicate with end users to explain issues and solutions, troubleshoot system alerts and break-fix incidents, provide technical analysis and root cause analysis, publish knowledge articles and standard operating procedures, respond and resolve issues within agreed service levels
Seniority
Mid-level, hands-on IC